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The problems HR teams face every day.
The Employment Rights Act and TUPE require HR documents to be genuinely clear. For diverse workforces, document intelligibility is a legal requirement, not just good practice
Unclear procedures cause disputes. Vague benefits create complaints. Poor safety communications create liability. At tribunal, the question is whether staff could understand the policy.
Policies are drafted by experts too close to see where content becomes unclear. The result is a library employees scroll past, cannot navigate, or misread when it matters most.
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