Amplifi Intelligibility Reporting

A timestamped, auditable record of every communication

Name: Amplifi — Intelligibility Scoring & Analytics
Brand: Amplifi

Every document assessed in Amplifi generates a timestamped, auditable record. Baseline scores are captured at the point of upload, and every subsequent change is logged against the user who made it.

This creates a complete evidence trail showing how each communication has been tested, improved, and governed over time.

The FCA Requires Evidence,
Not Just Effort.

Why is intelligibility important for firms?

Under the Consumer Duty's Understanding Outcome, firms must prove communications meet customer needs and support informed decisions. They must also test and evidence customer understanding.   Amplifi's audit trail meets this requirement directly. Every assessment is objective, repeatable, and user-attributed.

A document cannot be marked compliant until it meets the organisation's intelligibility target and compliance standards. This gives firms, boards, and regulators defensible evidence that communications are tested against a consistent standard.

Firms must test and monitor customer understanding, and retain evidence of that testing activity.

— FCA Consumer Duty Guidance

Reporting Types

Document Level Analytics & Reporting

Document-level reporting shows your current intelligibility score, what's driving it, and how it has changed over time.

See Exactly What's Driving Complexity

The document score comes with a full breakdown of what's driving complexity. Specific risk factors are surfaced at the document level, so you know exactly where to focus first.

Evidence Improvements Over Time

Every document gets a baseline score at first assessment. As edits are made, Amplifi tracks the changes, giving you a clear record of how intelligibility risk has reduced.

Aggregated Compliance Reporting

At the portfolio level, Amplifi includes three dashboards. All dashboards can be filtered by user, team, label, and date range, and exported for regulatory submissions, internal audit, or board reporting.

Manage Intelligiiblity Risk

Know Exactly Where your Risk Sits

Tracks high-risk document counts over time. Identifies which document types are generating intelligibility risk across your portfolio.

Evidence improvements over time

Measure Improvement & Prove Progress

The Intelligibility Dashboard tracks how your portfolio's intelligibility score changes over time. It gives you a continuous, objective record of improvement, not just a one-time snapshot.

Track efficency of your teams

See How Your Teams Are Performing

The Productivity Dashboard tracks platform usage, including edits made and time spent. Evidences that active simplification is taking place, not just passive monitoring.  

Giving compliance managers and team leads a view of how intelligibility is being managed across the business.

Consumer Journey Testing

Intelligibility Risk Across the Full Customer Journey

Amplifi can assess all communications within a specific customer journey, giving firms a complete view of intelligibility risk across every touchpoint.

Identify The High Risk Journeys

Documents can be grouped by journey, product, or audience type. Teams get aggregated scores across all touch points, with the highest-risk documents clearly flagged.

Designed For Digital Journeys

For teams in Figma, multiple frames can be scored together for an aggregated journey score. A breakdown shows which individual frames are contributing the most risk.

Our Academic and Regulatory Partners

Vulnerabilities and personas

See how your documents perform for vulnerable customers

Browse 20+ templates from all type of categories for your project!

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Browse 20+ templates from all type of categories for your project!

Browse

Browse 20+ templates from all type of categories for your project!

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Based on real life data

Amplifi's models were built using detailed OECD literacy data and the FCA's own Financial Lives data.

Persona specific scoring

Persona reporting provides additional intelligibility scores for specific cohorts. These include readers without English as a first language, and those with lower levels of literacy and formal education.

Assess against real work outcomes

These scores allow firms to assess communications against the specific audiences most at risk of not understanding them, meeting the FCA's expectation that firms consider the needs of customers in vulnerable circumstances.

Amplifi Fits Into Your Existing Workflows.

Ensuring easy adoption, encouraging collaboration and creating efficiencies across multiple teams.

Access Your Comms at Scale

Benchmark and Reduce Risk

Amplifi’s Intelligibility Risk Score identifies high-risk communications, prioritising documents to reduce compliance risks and improve clarity across your business.

Set Governance Targets & Rules

Smarter AI Content Compliance

Automate risk detection, standardise terms, enforce writing rules, and embed brand governance directly into your workflow.

Efficient & Targeted Simplification

Improve Critical Communications

Visualise risk, get AI-guided clarity improvements, and streamline editing for consumer- and regulator-focused content.

Streamline the Review Process

Compliance, Simplified

Collaborate, track intelligibility, embed approvals, and maintain accountability to meet compliance and quality goals efficiently.

Create Regulator Ready Reports

Insights That Build Trust

Monitor content clarity, team performance, and compliance risks, generating evidence-based reports for internal stakeholders and regulators.

Integrate Amplifi with the apps you already use

Amplifi integrates with all of the main apps used for creating, reviewing, and editing communications. This means our tools fit seamlessly into existing workflows, encourage collaboration and create efficiencies across multiple teams.