Multiple Dimensions of Intelligibility
Amplifi's Cognitive Risk Engine already scores the linguistic intelligibility of every document. Now we are going further.
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Intelligibility Goes Beyond Words.
Intelligibility is not just about whether sentences can be read. It is about whether a consumer can engage with, navigate, and act on the full communication. That requires analysis across multiple dimensions.
We have developed three new areas of analysis, each targeting a dimension of intelligibility that no scoring tool currently measures.
Structure, visuals, and numerical content each affect whether a reader can understand and act on a communication.
If the structure is unclear, a table is ambiguous, or a number is hard to interpret, the communication breaks down.
We are now assessing information structure, tables, charts, and numerical content to give a complete picture of intelligibility and comprehension risk.
Three New Dimensions of Intelligibility
Can the reader follow the internal logic of the document?
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Can the reader correctly interpret tables and charts?
A consumer may be able to read every label in a table and still fail to understand what it means for them.
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Can the reader understand and use numerical content?
When rates, fees, repayment examples, and cost projections are communicated in dense or abstract form, consumers might not be able to move from reading the figure to understanding its consequence.
The FCA Does Not Distinguish Between Linguistic and Structural Failure.
